The Patient Experiences Questionnaire: Development, validity and reliability

Kjell I. Pettersen, Marijke Veenstra, Bjøorn Guldvog, Arne Kolstad

Research output: Contribution to journalArticle

76 Citations (Scopus)

Abstract

Objectives. To describe the development of the Patient Experiences Questionnaire (PEQ) and to evaluate reliability and validity of constructed summed rating scales. Design. Literature review, focus groups and pilot surveys. Two national cross-sectional studies performed in 1996 and 1998. Setting. Two postal surveys in a national sample of 14 hospitals stratified by geographical region and hospital size. Subjects. Patients consecutively discharged from surgical wards and wards of internal medicine. The surveys included 36 845 patients and 19 578 responded (53%). Results. We constructed 10 summed rating scales based on factor analysis and theoretical considerations: Information on future complaints, Nursing services, Communication, Information examinations, Contact with next-of-kin, Doctor services, Hospital and equipment, Information medication, Organization and General satisfaction. Eight scales had a Cronbach alpha coefficient of >0.70, the remaining two were >0.60. Repeatability was >0.70 for five scales and >0.60 for the remaining scales. Conclusions. The PEQ is a self-report instrument covering the most important subjects of interest to hospital patients. Results are presented as 10 scales with good validity and reliability. It emphasizes practicability and comprehensibility while at the same time providing sufficient information about domains applicable to most patients admitted to medical and surgical wards.

Original languageEnglish (US)
Pages (from-to)453-463
Number of pages11
JournalInternational Journal for Quality in Health Care
Volume16
Issue number6
DOIs
StatePublished - Dec 1 2004

Fingerprint

Reproducibility of Results
Health Facility Size
Hospital Equipment and Supplies
Nursing Services
Internal Medicine
Focus Groups
Self Report
Statistical Factor Analysis
Surveys and Questionnaires
Cross-Sectional Studies
Communication

Keywords

  • Outcome Assessment
  • Patient satisfaction
  • Psychometrics
  • Quality of care
  • Scale development

ASJC Scopus subject areas

  • Health Policy
  • Public Health, Environmental and Occupational Health

Cite this

The Patient Experiences Questionnaire : Development, validity and reliability. / Pettersen, Kjell I.; Veenstra, Marijke; Guldvog, Bjøorn; Kolstad, Arne.

In: International Journal for Quality in Health Care, Vol. 16, No. 6, 01.12.2004, p. 453-463.

Research output: Contribution to journalArticle

Pettersen, Kjell I. ; Veenstra, Marijke ; Guldvog, Bjøorn ; Kolstad, Arne. / The Patient Experiences Questionnaire : Development, validity and reliability. In: International Journal for Quality in Health Care. 2004 ; Vol. 16, No. 6. pp. 453-463.
@article{11aaeecafb61412781a51b4165763aeb,
title = "The Patient Experiences Questionnaire: Development, validity and reliability",
abstract = "Objectives. To describe the development of the Patient Experiences Questionnaire (PEQ) and to evaluate reliability and validity of constructed summed rating scales. Design. Literature review, focus groups and pilot surveys. Two national cross-sectional studies performed in 1996 and 1998. Setting. Two postal surveys in a national sample of 14 hospitals stratified by geographical region and hospital size. Subjects. Patients consecutively discharged from surgical wards and wards of internal medicine. The surveys included 36 845 patients and 19 578 responded (53{\%}). Results. We constructed 10 summed rating scales based on factor analysis and theoretical considerations: Information on future complaints, Nursing services, Communication, Information examinations, Contact with next-of-kin, Doctor services, Hospital and equipment, Information medication, Organization and General satisfaction. Eight scales had a Cronbach alpha coefficient of >0.70, the remaining two were >0.60. Repeatability was >0.70 for five scales and >0.60 for the remaining scales. Conclusions. The PEQ is a self-report instrument covering the most important subjects of interest to hospital patients. Results are presented as 10 scales with good validity and reliability. It emphasizes practicability and comprehensibility while at the same time providing sufficient information about domains applicable to most patients admitted to medical and surgical wards.",
keywords = "Outcome Assessment, Patient satisfaction, Psychometrics, Quality of care, Scale development",
author = "Pettersen, {Kjell I.} and Marijke Veenstra and Bj{\o}orn Guldvog and Arne Kolstad",
year = "2004",
month = "12",
day = "1",
doi = "10.1093/intqhc/mzh074",
language = "English (US)",
volume = "16",
pages = "453--463",
journal = "International Journal for Quality in Health Care",
issn = "1353-4505",
publisher = "Oxford University Press",
number = "6",

}

TY - JOUR

T1 - The Patient Experiences Questionnaire

T2 - Development, validity and reliability

AU - Pettersen, Kjell I.

AU - Veenstra, Marijke

AU - Guldvog, Bjøorn

AU - Kolstad, Arne

PY - 2004/12/1

Y1 - 2004/12/1

N2 - Objectives. To describe the development of the Patient Experiences Questionnaire (PEQ) and to evaluate reliability and validity of constructed summed rating scales. Design. Literature review, focus groups and pilot surveys. Two national cross-sectional studies performed in 1996 and 1998. Setting. Two postal surveys in a national sample of 14 hospitals stratified by geographical region and hospital size. Subjects. Patients consecutively discharged from surgical wards and wards of internal medicine. The surveys included 36 845 patients and 19 578 responded (53%). Results. We constructed 10 summed rating scales based on factor analysis and theoretical considerations: Information on future complaints, Nursing services, Communication, Information examinations, Contact with next-of-kin, Doctor services, Hospital and equipment, Information medication, Organization and General satisfaction. Eight scales had a Cronbach alpha coefficient of >0.70, the remaining two were >0.60. Repeatability was >0.70 for five scales and >0.60 for the remaining scales. Conclusions. The PEQ is a self-report instrument covering the most important subjects of interest to hospital patients. Results are presented as 10 scales with good validity and reliability. It emphasizes practicability and comprehensibility while at the same time providing sufficient information about domains applicable to most patients admitted to medical and surgical wards.

AB - Objectives. To describe the development of the Patient Experiences Questionnaire (PEQ) and to evaluate reliability and validity of constructed summed rating scales. Design. Literature review, focus groups and pilot surveys. Two national cross-sectional studies performed in 1996 and 1998. Setting. Two postal surveys in a national sample of 14 hospitals stratified by geographical region and hospital size. Subjects. Patients consecutively discharged from surgical wards and wards of internal medicine. The surveys included 36 845 patients and 19 578 responded (53%). Results. We constructed 10 summed rating scales based on factor analysis and theoretical considerations: Information on future complaints, Nursing services, Communication, Information examinations, Contact with next-of-kin, Doctor services, Hospital and equipment, Information medication, Organization and General satisfaction. Eight scales had a Cronbach alpha coefficient of >0.70, the remaining two were >0.60. Repeatability was >0.70 for five scales and >0.60 for the remaining scales. Conclusions. The PEQ is a self-report instrument covering the most important subjects of interest to hospital patients. Results are presented as 10 scales with good validity and reliability. It emphasizes practicability and comprehensibility while at the same time providing sufficient information about domains applicable to most patients admitted to medical and surgical wards.

KW - Outcome Assessment

KW - Patient satisfaction

KW - Psychometrics

KW - Quality of care

KW - Scale development

UR - http://www.scopus.com/inward/record.url?scp=10344241461&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=10344241461&partnerID=8YFLogxK

U2 - 10.1093/intqhc/mzh074

DO - 10.1093/intqhc/mzh074

M3 - Article

C2 - 15557355

AN - SCOPUS:10344241461

VL - 16

SP - 453

EP - 463

JO - International Journal for Quality in Health Care

JF - International Journal for Quality in Health Care

SN - 1353-4505

IS - 6

ER -