TY - JOUR
T1 - Social Media as a Tool Connecting with Library Users in Disasters
T2 - A Case Study of the 2015 Catastrophic Flooding in South Carolina
AU - Liu, Jingjing
AU - Tu-Keefner, Feili
AU - Zamir, Hassan
AU - Hastings, Samantha K.
N1 - Publisher Copyright:
©, Published with license by Taylor & Francis Group, LLC. © 2017 Jingjing Liu, Feili Tu-Keefner, Hassan Zamir and Samantha K. Hastings.
PY - 2017/7/3
Y1 - 2017/7/3
N2 - Libraries have been playing important roles in disaster preparedness and recovery according to related literature. With the increasing popularity of social media, one specific value libraries can offer during disasters centers on serving as hubs for delivering credible information via social media. The 2015 catastrophic flooding in South Carolina provided a means of investigating the way libraries could utilize social media to maintain connections with their patrons during a disaster. Based on the findings from a situation-specific pilot survey study, recommendations are made that could help libraries proactively create risk communication strategies using social media for effective information services.
AB - Libraries have been playing important roles in disaster preparedness and recovery according to related literature. With the increasing popularity of social media, one specific value libraries can offer during disasters centers on serving as hubs for delivering credible information via social media. The 2015 catastrophic flooding in South Carolina provided a means of investigating the way libraries could utilize social media to maintain connections with their patrons during a disaster. Based on the findings from a situation-specific pilot survey study, recommendations are made that could help libraries proactively create risk communication strategies using social media for effective information services.
KW - Information and communication hub
KW - libraries
KW - natural disasters
KW - social media
KW - South Carolina 2015 catastrophic flooding
UR - http://www.scopus.com/inward/record.url?scp=85027495600&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85027495600&partnerID=8YFLogxK
U2 - 10.1080/0194262X.2017.1358128
DO - 10.1080/0194262X.2017.1358128
M3 - Article
AN - SCOPUS:85027495600
SN - 0194-262X
VL - 36
SP - 274
EP - 287
JO - Science and Technology Libraries
JF - Science and Technology Libraries
IS - 3
ER -